So I ordered * highlighters from Mercari and I was excited to receive them but unfortun...

GetHuman3942742's Refund an Order issue with Mercari from November 2019

Help with my Mercari issue
The issue in GetHuman3942742's own words
So I ordered * highlighters from Mercari and I was excited to receive them but unfortunately, that isn't what happened. I purchased this product on ******** of this month and got it today (********).*I saw an unprotected and very thin shipping bag and thought It was a different order but upon further inspection, the highlighters were unfit for any consumer's standards. One of the highlighters is broken due to the awful and poor packaging. *Item Id: m************I am very disappointed on this purchasing experience and regret buying this item. I would much rather keep my money that having a broken, unuseful item that I can't enjoy or even put as a decoration. Due to the carelessness and irresponsible behavior of the seller priority for packaging this item, I would like a refund. I have pictures to provide it as evidence if needed.

GetHuman3942742 did not yet indicate what Mercari should do to make this right.

How GetHuman3942742 fixed the problem
I contacted Mercari and I will be refunded but I have to send the item back to the seller. I essentially have to pay for packaging and waste some of my time. I honestly don't care at this point, I just wish that I at least I didn't have to waste more of my money to send a broken item that claimed to be new that I paid for just for a refund. I'm honestly a bit disappointed.
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Refund an Order issue
Reported by GetHuman3942742
Nov 15th, 2019 - 3 years ago
GetHuman3942742 shared how to fix
Seen by 2 customers so far
Similar issue to 374 others
0 customers following this
Items needed
Order number
Billing address
Email address


GetHuman3942742 started working on this issue
Nov 15th, 2019 4:42pm
GetHuman3942742 confirmed the issue is fixed. Hooray!
Nov 18th, 2019 6:16pm