I purchased an IPhone X on ******* *I asked the seller if the phone was unlocked to whi...

GetHuman-hannahhg's Refund an Order issue with Mercari from October 2019

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The issue in GetHuman-hannahhg's own words
I purchased an IPhone X on ******* *I asked the seller if the phone was unlocked to which he replied “yes” *A day later I asked when he will ship and he said I will ship it in three days because I’m waiting for T-Mobile to factory unlock it. *Then only one day later he shipped it. *I received the phone and it was still locked so he told me to wait a few more days. I did. Here it is almost a month later and my phone is still locked. I have contacted T-Mobile and they said the only way to unlock this phone is if he calls them and says he wants it done. This item was not falsely described to me. Also I cannot contact him for him to have the phone unlocked and he is saying I’m lying and that’s it is unlocked. *What can we do to resolve this because I spent $*** on a phone that i cannot access. I have all messages with proof if needed

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Mercari

Refund an Order issue
Reported by GetHuman-hannahhg
Oct 27th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 12988 others
0 customers following this

Timeline

GetHuman-hannahhg started working on this issue
Oct 27th, 2019 8:05pm
GetHuman-hannahhg indicated the issue is not fixed yet.
Nov 12th, 2019 7:03pm
GetHuman-hannahhg indicated the issue is not fixed yet.
Nov 12th, 2019 7:03pm

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