Hello. First of all I want to tell you how much I enjoy using Mercari and most experien...

GetHuman-ottsmary's customer service issue with Mercari from October 2019

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The issue in GetHuman-ottsmary's own words
Hello. First of all I want to tell you how much I enjoy using Mercari and most experiences have been pleasant. Support from Mercari has been fantastic. **I have three less than five star rating comments. All three have nothing to do with condition etc. All three are because the buyer did not read the ad. Yesterday I received a comment and the buyer said “was smaller than I expected”. The ad clearly stated to measure the wrist, that this watch was smaller than most. I got a three star rating. This is unacceptable to me. Without going on and on, it’s the same kind of thing with the other two less than five star ratings. I work very hard as everyone else does. I cannot sell on this site if I am unable to challenge an unfair rating. To some degree, ratings affect sales. These three less than five star ratings affect my reputation. Won’t you please consider removing these from my ratings? Thank you for your help. Mary Otts *username: objects*O*****@***.com

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Mercari

Customer service issue
Reported by GetHuman-ottsmary
Oct 26th, 2019 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 12963 others
0 customers following this

Timeline

GetHuman-ottsmary started working on this issue
Oct 26th, 2019 2:49pm
GetHuman-ottsmary indicated the issue is not fixed yet.
Oct 28th, 2019 7:16pm

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