I bought a iPhone * Gold **Gb described to be in GOOD condition (item id: m...

GetHuman3806585's Damaged or Missing Item issue with Mercari from October 2019

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The issue in GetHuman3806585's own words
I bought a iPhone * Gold **Gb described to be in GOOD condition (item id: m***********) on **-**-** at **:**pm for $**.** (coupon $*.**) paid $**.** from my debit card. It was delivered USPS (.*-* lb.) on **-**-**. My information is as follows: *Amanda Puckett**** N. Patterson St.*Clarkson, KY *****-*****(***)***-**********@***.com *When I received the package it was a box inside another box in which both boxes contained multiple pieces of bubble wrap. Upon inspection of the phone and activating it I noticed that I was having to repeat tapping an area multiple times before it would respond and sometimes not responding for several seconds. I tried restarting the device and it still wasn't responding to touch correctly. I am assuming that this was known to the seller because the shipping was very well packaged to prevent damage to the phone. I would like to get instructions on how to return this back to the seller please, so that I then can receive a refund of my money. Thank you for your time in dealing with this return & refund.

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Mercari

Damaged or Missing Item issue
Reported by GetHuman3806585
Oct 21st, 2019 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 12869 others
0 customers following this

Timeline

GetHuman3806585 started working on this issue
Oct 21st, 2019 11:08pm

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