I bought a iPhone * Gold **Gb described to be in GOOD condition (item id: m...

GetHuman3806585's Damaged or Missing Item issue with Mercari from October 2019

Help with my Mercari issue
First: share to improve GetHuman3806585's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3806585 may need:
Name, Order number, Billing address, and Email address
The issue in GetHuman3806585's own words
I bought a iPhone * Gold **Gb described to be in GOOD condition (item id: m***********) on **-**-** at **:**pm for $**.** (coupon $*.**) paid $**.** from my debit card. It was delivered USPS (.*-* lb.) on **-**-**. My information is as follows: *Amanda Puckett**** N. Patterson St.*Clarkson, KY *****-*****(***)***-**********@***.com *When I received the package it was a box inside another box in which both boxes contained multiple pieces of bubble wrap. Upon inspection of the phone and activating it I noticed that I was having to repeat tapping an area multiple times before it would respond and sometimes not responding for several seconds. I tried restarting the device and it still wasn't responding to touch correctly. I am assuming that this was known to the seller because the shipping was very well packaged to prevent damage to the phone. I would like to get instructions on how to return this back to the seller please, so that I then can receive a refund of my money. Thank you for your time in dealing with this return & refund.

GetHuman3806585 did not yet indicate what Mercari should do to make this right.

How GetHuman3806585 fixed the problem

We are waiting for GetHuman3806585 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Mercari customer problems.
What Do I Do If My Mercari Order Was Lost or Damaged?What Do I Do If I Can't Contact a Seller on Mercari?How do you receive payment on Mercari?How do I get a refund from Mercari?
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Damaged or Missing Item issue
Reported by GetHuman3806585
Oct 21st, 2019 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 12869 others
0 customers following this


GetHuman3806585 started working on this issue
Oct 21st, 2019 11:08pm

Paying Too Much for Internet?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies