I purchased an item on the **th. Seller marked it as shipped. USPS says they are "await...

GetHuman-laiceee's customer service issue with Mercari from October 2019

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The issue in GetHuman-laiceee's own words
I purchased an item on the **th. Seller marked it as shipped. USPS says they are "awaiting the item" which means seller created a shipping label and marked it as shipped but didn't actually ship it. I tried to cancel when Mercari stated I could cancel. I've had to write seller a few times, seller never initiates. Now, I've gotten a customer service rep who is totally unhelpful and in my opinion, ignorant. I asked for a Supervisor. Continue to get "Glecy." They state the item is "lost" and suggest I initiate a search with USPS. Ridiculous! And Glecy stated they could not refund me for * days since USPS has the item! USPS states THEY are AWAITING THE ITEM! What poor customer service.! I intend to spread the word as much as I can because this is so ridiculous!

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Mercari

Customer service issue
Reported by GetHuman-laiceee
Oct 21st, 2019 - 3 years ago
I have an issue with Mercari too
Not resolved
Seen by 7 customers so far
Similar issue to 12859 others
0 customers following this

Timeline

GetHuman-laiceee started working on this issue
Oct 21st, 2019 8:58pm
GetHuman-laiceee indicated the issue is not fixed yet.
Oct 22nd, 2019 1:40am