Saying I need to verify my credit card. I use it daily to shop. I’m a recent cancer pat...

GetHuman-dogdefen's customer service issue with Mercari from September 2019

Help with my Mercari issue
The issue in GetHuman-dogdefen's own words
Saying I need to verify my credit card. I use it daily to shop. I’m a recent cancer patient and new grandma to be. I can’t leave the house because of my cancer surgery. To have missed sales because of this random automated credit card verification stuff is becoming very intrusive. I’ve check my balance, I use my card at the back , market , pharmacy etc, with ZERO ISSUES Ever!! So having this consistent random issues keep popping up and ruining my potential sales with no recourse I’m needing to know why. I want to see someone, so they can have a scanned photo of my cards, check with my bank etc.. I feel like my relationship with this company has been beyond good until the last few weeks and just want the opportunity to shop without hassle., I’m not getting another acts and I’m not playing the game of check you balance on your card we have just sent small amounts. My family lives on opposite schedules and my husband is law enforcement and we work on opposite times and days. He does not want to go to the back to play this game with a card we use everywhere regularly.. look st my history.. never a financial issue.. not nor complaint snd I but a lot.. lease reach me so we can figure this out. My husband is well versed at fraud and identity theft as law enforcement of ** years and as a detective trust me , if there was ever a charge that was not ours you would be the first to know.. he is well aware with cancer and recent surgery and s new grandchild and * family birthdays, it has been a spending frenzy.. not to the point where my payment needs to be Dr ied without probable cause.. PLEASE call me back so we can rectify this immediately!!!**** ***-**** I am jolie Foley wife of Michael foley name on card we live at the billing address on the credit card from westcom snd is the only credit card we use. I can verify my social his social our birthdates etc we can even send you a photo scanned of the actual card both sides to prove it is us.. *my number again is *** *******.. I can tell you each address I send to , how often etc.. my business address also.. I can prove it is me and my husband without these annoying games. Thank you!!!

GetHuman-dogdefen did not yet indicate what Mercari should do to make this right.

How GetHuman-dogdefen fixed the problem
I just used Pay Pal. I was tired of the round and round with the constant interrupting of my purchases. My acct from credit card which is never been an issue is also with my husband . He was so annoyed by the inference and having to call bank etc.. he wanted me to stop shopping with Mercari.. I just found another way avoiding conflict on both ends.
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Mercari

Customer service issue
Reported by GetHuman-dogdefen
Sep 22nd, 2019 - 2 years ago
Fixed
GetHuman-dogdefen shared how to fix
Seen by 7 customers so far
Similar issue to 12208 others
0 customers following this
Items needed
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Timeline

GetHuman-dogdefen started working on this issue
Sep 22nd, 2019 7:05am
GetHuman-dogdefen confirmed the issue is fixed. Hooray!
Sep 28th, 2019 4:44pm
GetHuman-dogdefen confirmed the issue is fixed. Hooray!
Oct 2nd, 2019 1:44am
GetHuman-dogdefen confirmed the issue is fixed. Hooray!
Oct 2nd, 2019 9:51am

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