I made an offer on an item that is listed as “unopened.” The seller accepted the offer...

GetHuman-jjsp's customer service issue with Mercari from May 2019

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The issue in GetHuman-jjsp's own words
I made an offer on an item that is listed as “unopened.” The seller accepted the offer then proceeded to send a message stating the item was opened (probably used) then immediately claimed it was shipped so I could not cancel. If they could not provide the item as listed, they should not have accepted my offer. I feel this is a scam & I want the transaction stopped. I am a regular, long time user of Mercari & I know this isn’t allowed. Please help.
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Mercari

Customer service issue
Reported by GetHuman-jjsp
May 22nd, 2019 - a mon ago
I have an issue with Mercari too
Not resolved
Seen by 3 customers so far
Similar issue to 9763 others
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GetHuman-jjsp started working on this issue
May 22nd 2:40pm