To Mercari Support & Assistance:**I keep receiving requests to rate the seller and merc...

GetHuman2957177's Damaged or Missing Item issue with Mercari from May 2019

Help with my Mercari issue
The issue in GetHuman2957177's own words
To Mercari Support & Assistance:**I keep receiving requests to rate the seller and mercury support team. I don’t want to rate anyone at this point…SELLER OR MERCARI SUPPORT TEAM. I have not been satisfied with Mercari response AND I finally received the item I ordered, iLife Robot Vacuum that was advertised as NEW (which means sealed & unopened), but it was clearly opened AND missing the charging station. **I think the Mercari site is ridiculous, because you tell buyers to confirm receipt of purchase but don’t rate the seller if it’s missing something. BUT…once I confirm receipt of the item I have to rate the seller. How can I do one without the other? I have tried to look up how to resolve this issue and contact someone at Mercari and it’s just a round robin of nonsense.**This is my first and PROBABLY LAST TIME using your site to purchase an item. The seller (powerbanana) said she would send me a charging station, BUT unless it can be confirmed a charging station has been mailed to me I will have no choice but to request a refund. I refuse to be out $***.**.**I received an email from her saying she shipped the charger, but have nothing as of yet to show something was mailed. It took * weeks to receive my item, how long will it take to receive something that isn't tracked through Mercari?**I would love some assistance, because I couldn’t even find a contact phone number on your site.**Thank you.**Dawn McLean

GetHuman2957177 did not yet indicate what Mercari should do to make this right.

How GetHuman2957177 fixed the problem
The seller sent me part of the items to complete the order and Mercari credited me for the entire purchase plus have me a *% coupon. All credits and coupons must be used within ** days.
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Mercari

Damaged or Missing Item issue
Reported by GetHuman2957177
May 21st, 2019 - 2 years ago
Fixed
GetHuman2957177 shared how to fix
Seen by 52 customers so far
Similar issue to 9722 others
0 customers following this
Items needed
Name
Order number
Billing address
Email address

Timeline

GetHuman2957177 started working on this issue
May 21st, 2019 12:34am
GetHuman2957177 indicated the issue is not fixed yet.
May 23rd, 2019 5:36pm
GetHuman2957177 indicated the issue is not fixed yet.
May 23rd, 2019 5:39pm
GetHuman2957177 indicated the issue is not fixed yet.
May 23rd, 2019 5:39pm
GetHuman2957177 indicated the issue is not fixed yet.
May 23rd, 2019 5:39pm
GetHuman2957177 indicated the issue is not fixed yet.
May 23rd, 2019 5:39pm
GetHuman2957177 confirmed the issue is fixed. Hooray!
May 24th, 2019 1:10am
GetHuman2957177 confirmed the issue is fixed. Hooray!
May 24th, 2019 2:16am

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