I purchase a Pandora Rose Gold Bracelet with charms on *-**-**. The seller and I negoti...

GetHuman-kamatang's customer service issue with Mercari from May 2019

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The issue in GetHuman-kamatang's own words
I purchase a Pandora Rose Gold Bracelet with charms on *-**-**. The seller and I negotiated a final price and I accepted her offer. She messaged me that day and told me she wouldn't be able to ship the item till Wednesday May **,**** and I said that was fine. She said because the shipping would be longer than the * day shipping window she worried Mercari would cancel the transaction. So I emailed Mercari and told them to please do not cancel. They said they would not cancel it. But lo and behold, I get a message today saying the seller cancelled the transaction. I want to know why. Did she cancel it after we had already made the transaction or did Mercari cancel it. Either way, I don't think that should be allowed. I would like an explanation. I wanted that bracelet.
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Mercari

Customer service issue
Reported by GetHuman-kamatang
May 19th, 2019 - a mon ago
I have an issue with Mercari too
Not resolved
Seen by 5 customers so far
Similar issue to 9672 others
0 customers following this
Timeline
GetHuman-kamatang started working on this issue
May 19th 7:01pm
GetHuman-kamatang shared this issue with friends on Facebook
May 19th 7:04pm
GetHuman-kamatang indicated the issue is not fixed yet.
May 22nd 12:05am
GetHuman-kamatang indicated the issue is not fixed yet.
May 22nd 12:06am
GetHuman-kamatang indicated the issue is not fixed yet.
May 22nd 12:06am
GetHuman-kamatang indicated the issue is not fixed yet.
May 22nd 12:06am
GetHuman-kamatang indicated the issue is not fixed yet.
May 22nd 12:06am
GetHuman-kamatang indicated the issue is not fixed yet.
May 22nd 12:07am