I bought something from someone on here, and after looking more at her profile someone...

GetHuman-haleypol's customer service issue with Mercari from May 2019

Help with my Mercari issue
The issue in GetHuman-haleypol's own words
I bought something from someone on here, and after looking more at her profile someone had rated her and said they were sold something that was counterfeit. She told me it was not counterfeit but I noticed the pictures on the product she was selling me were the same exact pictures she had used on items sold to others so I politely asked her about it and she started getting defensive and told me to cancel my order. So before she shipped it I requested to cancel and she shipped it anyways then messaged me calling me insecure and being so so rude. Which makes me thing there is something going on, I took screen shots of our conversation. If I receive the item and it’s counterfeit may I return it?
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Mercari

Customer service issue
Reported by GetHuman-haleypol
May 18th, 2019 - a mon ago
I have an issue with Mercari too
Fixed
Seen by 4 customers so far
Similar issue to 9649 others
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Timeline
GetHuman-haleypol started working on this issue
May 18th 5:47pm
GetHuman-haleypol confirmed the issue is fixed. Hooray!
May 21st 12:25am