I sold an item (vintage salt and pepper shakers shaped like irons used for clothing). I...

GetHuman-sarahprd's customer service issue with Mercari from May 2019

Help with my Mercari issue
The issue in GetHuman-sarahprd's own words
I sold an item (vintage salt and pepper shakers shaped like irons used for clothing). I didn’t mention in the description about a flaw of a paint chip - didn’t notice it until I was packing it up to ship off. It is noticeable in every photo, but it wasn’t mentioned in the description. I messaged the buyer approx * hrs after they had purchased the item telling them about the flaw. They have yet to get back to me. It’s been over ** hrs since they purchased. I generally like to ship out within ** hrs. I’m getting worried as the buyer hasn’t gotten back to me. Is there anyway you guys can get a hold of them? I would like to ship off as soon as possible! Or should I just ship it off?
GetHuman-sarahprd did not yet indicate what Mercari should do to make this right.
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How GetHuman-sarahprd fixed the problem
I had an item I sold that did not have in the description about a paint, but was noticeable in nearly every photo. I messaged the seller and told them about it and they never got back to me. I contacted Mercari via phone. They stated since it was visible in every photo that I should be fine. They told me to message the seller and say I was mailing the item off and if they are interested in returning, that was an option.
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Mercari

Customer service issue
Reported by GetHuman-sarahprd
May 10th, 2019 - a mon ago
I have an issue with Mercari too
Fixed
GetHuman-sarahprd shared how to fix
Seen by 7 customers so far
Similar issue to 9319 others
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Timeline
GetHuman-sarahprd started working on this issue
May 10th 1:21am
GetHuman-sarahprd confirmed the issue is fixed. Hooray!
May 12th 5:21pm
GetHuman-sarahprd confirmed the issue is fixed. Hooray!
May 12th 5:24pm