Hi! So I sold a dress to a customer, and after it was delivered she informed me that th...

GetHuman2890023's customer service issue with Mercari from May 2019

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Hi! So I sold a dress to a customer, and after it was delivered she informed me that the dress was a little damaged but she’d be able to get it fixed by a tailor. I let her know I wasn’t aware about the damage, and offered to take a few dollars off the price (if possible) to make up for the tailoring costs. So I was just wondering whether refunding the buyer only a few dollars was possible? Thanks in advance!
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Mercari

Customer service issue
Reported by GetHuman2890023
May 9th, 2019 - a mon ago
I have an issue with Mercari too
Not resolved
Seen by 3 customers so far
Similar issue to 9281 others
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Timeline
GetHuman2890023 started working on this issue
May 9th 12:22am