Hi! So I sold a dress to a customer, and after it was delivered she informed me that th...
GetHuman2890023's customer service issue with Mercari from May 2019
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Hi! So I sold a dress to a customer, and after it was delivered she informed me that the dress was a little damaged but she’d be able to get it fixed by a tailor. I let her know I wasn’t aware about the damage, and offered to take a few dollars off the price (if possible) to make up for the tailoring costs. So I was just wondering whether refunding the buyer only a few dollars was possible? Thanks in advance!
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