Hi! So I sold a dress to a customer, and after it was delivered she informed me that th...

GetHuman2890023's customer service issue with Mercari from May 2019

Help with my Mercari issue
First: share to improve GetHuman2890023's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2890023 may need:
Name, Order number, Billing address, and Email address
The issue in GetHuman2890023's own words
Hi! So I sold a dress to a customer, and after it was delivered she informed me that the dress was a little damaged but she’d be able to get it fixed by a tailor. I let her know I wasn’t aware about the damage, and offered to take a few dollars off the price (if possible) to make up for the tailoring costs. So I was just wondering whether refunding the buyer only a few dollars was possible? Thanks in advance!
GetHuman2890023 did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman2890023 fixed the problem
We are waiting for GetHuman2890023 to fix the problem and share the solution with the rest of us customers.
Please help with my Mercari issue
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman2890023
May 9th, 2019 - a mon ago
I have an issue with Mercari too
Not resolved
Seen by 3 customers so far
Similar issue to 9281 others
0 customers following this
GetHuman2890023 started working on this issue
May 9th 12:22am