Dear Mercari customer support,*I recently bought a pair of beats solo * from a seller n...
GetHuman-pinkusb's Dispute a Charge issue with Mercari from May 2019
11 views | 9208 similar | 0 following
Help with my Mercari issue
GetHuman-pinkusb's next move: talk to Mercari when they open.
Mercari's call center is closed now. We will send GetHuman-pinkusb a reminder to call them when they open. Nothing to do for now but wait!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-pinkusb's own words
Dear Mercari customer support,*I recently bought a pair of beats solo * from a seller named David*.j**, and I was upset after receiving the headphones broken in the left ear and falling down. Nowhere in the description did the seller mention the problems and once he shipped them he began to tell a little synopsis of the problems with the headphones but promised to have fixed them. I am very disappointed and the seller kept pushing for a rate and I am not satisfied with the order at all. I was hoping that I could get a refund or some other type of help after this awful service. I have sold and bought over *** items and never had an item of this quality. Very disappointed. If you could help me figure out my problem that would be amazing. You could contact me at************ or P*****@***.com. Thank you.*Sincerely,*Bryce
GetHuman-pinkusb did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman-pinkusb fixed the problem
We are waiting for GetHuman-pinkusb to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Mercari customer problems.