I ordered an item off of mercari, the seller posted hat it was like new and the descrip...

GetHuman-yeltsin's Refund issue with Mercari from April 2019

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The issue in GetHuman-yeltsin's own words
I ordered an item off of mercari, the seller posted hat it was like new and the description just stated what it was. I just received the item and it is definitely not like new it is extremely stained. I messaged they buyer and they said they do not except returns and that she made sure she washed it and the sweater is new she only worn * times because it was too but there is no way that can be true with how strained the hoodie is. She asked me to send picture which I would be more than gladly to if I could off the app but of course I cannot I asked for an email to prove to her how stained this “like new hoodie” is but haven't received a reply. I wouldn’t mind it if it looked like these stains could be washed out but it’s clear that they cannot

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Mercari

Refund issue
Reported by GetHuman-yeltsin
Apr 24th, 2019 - 2 years ago
Fixed
Seen by 44 customers so far
Similar issue to 8806 others
0 customers following this
Items needed
Name
Order number
Billing address
Email address

Timeline

GetHuman-yeltsin started working on this issue
Apr 24th, 2019 5:05pm
GetHuman-yeltsin indicated the issue is not fixed yet.
Apr 24th, 2019 10:39pm
GetHuman-yeltsin indicated the issue is not fixed yet.
Apr 25th, 2019 2:31am
GetHuman-yeltsin indicated the issue is not fixed yet.
Apr 25th, 2019 6:18pm

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