I purchased a jacket for **.**. There is no order number to reference. The order was pl...

GetHuman2682234's Complaint issue with Mercari from April 2019

Help with my Mercari issue
Top Tip from another customer
There are many ways to submit a complaint to DirectTV but the best option is to call in. If you call into DirectTV you are more likely to get a strong resolution than using http://www.directv.com/DTVAPP/global/contentPageNR.jsp?assetId=P1700006.
The issue in GetHuman2682234's own words
I purchased a jacket for **.**. There is no order number to reference. The order was placed and paid with PayPal on **-**-**. Delivery ETA was *-* days. It now has been * days since the order was placed.*A prompt reply would be appreciated.

GetHuman2682234 did not yet indicate what Mercari should do to make this right.

How GetHuman2682234 fixed the problem
I had to call to get any help. I was on the phone for an ubelievable lenth of time waiting for someone to answer. A Tip: Even if the recording tells you that your waiting time is up and tries to get you off the line, don't hang up. Keep waiting and it will put you back in the wait line. Only once did it actually hang up and disconnect me. So keep trying to call them back if that happens. Eventually you will get thru if you are patient. The staff was very nice and helpful once I was able to finally speak to someone. They solved the problem right away.
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What Do I Do If My Mercari Order Was Lost or Damaged?What Do I Do If I Can't Contact a Seller on Mercari?How do you receive payment on Mercari?How do I get a refund from Mercari?
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Mercari

Complaint issue
Reported by GetHuman2682234
Apr 4th, 2019 - 2 years ago
Fixed
GetHuman2682234 shared how to fix
Seen by 5 customers so far
Similar issue to 8029 others
0 customers following this
Items needed
Name
Order number
Billing address
Email address

Timeline

GetHuman2682234 started working on this issue
Apr 4th, 2019 8:32pm
GetHuman2682234 confirmed the issue is fixed. Hooray!
Apr 5th, 2019 12:59am
GetHuman2682234 confirmed the issue is fixed. Hooray!
Apr 6th, 2019 9:34pm