I made a purchase for a phone case last night and mercari cancelled a few minutes later...

GetHuman2632644's customer service issue with Mercari from March 2019

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Help with my Mercari issue
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The issue in GetHuman2632644's own words
buy a case for my phone ... I made a purchase for a phone case last night and mercari cancelled a few minutes later. then they suspended my account then they deleted it altogether and said I was not allowed to use the service. I haven’t violated any terms, I haven’t scammed anybody or done anything wrong. i’ve been using this service for the longest and it’s making me mad that I can’t register for it again over something I don’t even know about. nobody can even tell me what I did so if anyone could help out that would be great.
they closed my whole account for no reason now i can’t make another one to continue using the service & everybody acting like they don’t know how to reverse it
RE OPEN MY ACCOUNT.
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Mercari

mercari
Customer service issue
Reported by GetHuman2632644
Mar 29th, 2019 - 6 mons ago
I have an issue with Mercari too
Fixed
Seen by 15 customers so far
Similar issue to 7702 others
0 customers following this
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Timeline
GetHuman2632644 started working on this issue
Mar 29th 1:57pm
GetHuman2632644 indicated the issue is not fixed yet.
Mar 29th 8:59pm
GetHuman2632644 indicated the issue is not fixed yet.
Mar 29th 9:13pm
GetHuman2632644 indicated the issue is not fixed yet.
Mar 29th 9:14pm
GetHuman2632644 indicated the issue is not fixed yet.
Mar 30th 5:34am
GetHuman2632644 indicated the issue is not fixed yet.
Mar 30th 7:13am
GetHuman2632644 indicated the issue is not fixed yet.
Mar 30th 7:14am
GetHuman2632644 indicated the issue is not fixed yet.
Mar 30th 5:04pm
GetHuman2632644 indicated the issue is not fixed yet.
Mar 30th 5:09pm