I bought something and agreed with the seller that I didn't want it sent out for a few...

GetHuman2618241's customer service issue with Mercari from March 2019

Help with my Mercari issue
The issue in GetHuman2618241's own words
I bought something and agreed with the seller that I didn't want it sent out for a few months. I got a notification the purchase was cancelled. I have emailed before because I don't have the card I used to pay. They told me to go to the bank to get the money, I went and the bank told me they would never accept money for a closed account so you guys would have to send me a check. I have not gotten a check or any information informing me I will even be getting my money back.
GetHuman2618241 did not yet indicate what Mercari should do to make this right.
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Mercari

Customer service issue
Reported by GetHuman2618241
Mar 28th, 2019 - 22d ago
I have an issue with Mercari too
Fixed
Seen by 4 customers so far
Similar issue to 7660 others
0 customers following this
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Timeline
GetHuman2618241 started working on this issue
Mar 28th 6:28pm
GetHuman2618241 indicated the issue is not fixed yet.
Apr 1st 6:01pm