I purchased Beats that were stated as authentic. When I received them they were not aut...

GetHuman-erinmark's Refunds and returns issue with Mercari from March 2019

1 view
439 similar
0 following
Help with my Mercari issue
First: share to improve GetHuman-erinmark's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-erinmark's next move: call Mercari.
The best way to get your problem resolved is to tap the button below to start calling Mercari. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-erinmark may need:
Name, Order number, Billing address, and Email address
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-erinmark's own words
I purchased Beats that were stated as authentic. When I received them they were not authentic and I wanted to issue a return. Then when I tried to return the item, a message read “Item is not eligible for a return” i did not know why this was, so I rated the seller. However this now means that I cannot get a return or refund from the seller and I am requesting one from Mercari themselves. Mercari did not make clear why my item was not eligible for a return in the first place, leading me to make a mistake by rating the seller. Mercari should issue me a refund for this.
GetHuman-erinmark did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman-erinmark fixed the problem
We are waiting for GetHuman-erinmark to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-erinmark fixes it.
This email address isn't valid


Refunds and returns issue
Reported by GetHuman-erinmark
Mar 27th, 2019 - a mon ago
I have an issue with Mercari too
Not resolved
Seen by 1 customer so far
Similar issue to 439 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-erinmark started working on this issue
Mar 27th 11:52pm