I purchased Beats that were stated as authentic. When I received them they were not aut...

GetHuman-erinmark's Refunds and returns issue with Mercari from March 2019

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The issue in GetHuman-erinmark's own words
I purchased Beats that were stated as authentic. When I received them they were not authentic and I wanted to issue a return. Then when I tried to return the item, a message read “Item is not eligible for a return” i did not know why this was, so I rated the seller. However this now means that I cannot get a return or refund from the seller and I am requesting one from Mercari themselves. Mercari did not make clear why my item was not eligible for a return in the first place, leading me to make a mistake by rating the seller. Mercari should issue me a refund for this.
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Mercari

Refunds and returns issue
Reported by GetHuman-erinmark
Mar 27th, 2019 - a mon ago
I have an issue with Mercari too
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Timeline
GetHuman-erinmark started working on this issue
Mar 27th 11:52pm