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Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-erinmark's own words
I purchased Beats that were stated as authentic. When I received them they were not authentic and I wanted to issue a return. Then when I tried to return the item, a message read “Item is not eligible for a return” i did not know why this was, so I rated the seller. However this now means that I cannot get a return or refund from the seller and I am requesting one from Mercari themselves. Mercari did not make clear why my item was not eligible for a return in the first place, leading me to make a mistake by rating the seller. Mercari should issue me a refund for this.
GetHuman-erinmark did not yet indicate what Mercari should do to make this right.
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