I bought and item and realized that it was not authentic as described. I wanted to issu...

GetHuman-erinmark's Refunds and returns issue with Mercari from March 2019

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The issue in GetHuman-erinmark's own words
I bought and item and realized that it was not authentic as described. I wanted to issue a return but it said that it was not eligible since the item did not show to be relived to my address. I then rated to buyer. I did not know that this would remove the option to return the item. I would really appreciate a return from mercari themselves because I am not able to do the return myself due to my previous mistakes. Thank you.
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Mercari

Refunds and returns issue
Reported by GetHuman-erinmark
Mar 27th, 2019 - 22d ago
I have an issue with Mercari too
Not resolved
Seen by 3 customers so far
Similar issue to 289 others
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GetHuman-erinmark started working on this issue
Mar 27th 11:19pm