Before contacting them, items GetHuman-erinmark may need:
Name, Order number, Billing address, and Email address
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-erinmark's own words
I bought and item and realized that it was not authentic as described. I wanted to issue a return but it said that it was not eligible since the item did not show to be relived to my address. I then rated to buyer. I did not know that this would remove the option to return the item. I would really appreciate a return from mercari themselves because I am not able to do the return myself due to my previous mistakes. Thank you.
GetHuman-erinmark did not yet indicate what Mercari should do to make this right.
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