Hi my name is Simon so is my user name I purchased an item Rc Mech High Velocity Robo C...

GetHuman2599849's Refunds and returns issue with Mercari from March 2019

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The issue in GetHuman2599849's own words
Hi my name is Simon so is my user name I purchased an item Rc Mech High Velocity Robo Conn. from seller name is *aneighbors** *She had the item listed as new but when I received it, it was in used open box put wrong in the box and battery’s in the remote and robot also charger and balls were loose and ** balls instead of ** and the robot battery compartment is broken so the robot don’t even work. After writing * times to the seller she Acknowledged and said she need to fined out about the process for return and I haven’t heard back so I like to get this issue resolved please and get my $** back. By the way after looking closely at her listing pictures and compare with the new boxes item I can c that there was a loose ball in the box and the battery charger wasn’t where it supposed to be.*I hope for a response soon please, thanks!
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Mercari

Refunds and returns issue
Reported by GetHuman2599849
Mar 26th, 2019 - a mon ago
I have an issue with Mercari too
Not resolved
Seen by 3 customers so far
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Timeline
GetHuman2599849 started working on this issue
Mar 26th 9:02pm