I bought an item and the seller said she shipped it but she has not and fedex says that...

GetHuman2598643's customer service issue with Mercari from March 2019

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The issue in GetHuman2598643's own words
I bought an item and the seller said she shipped it but she has not and fedex says that the item wasn't even received. I have been waiting for this item for over * weeks. I'd like someone to please tell her to ship it or there will be consequences on her selling rights. It is a huge inconvenience to me because the item is a gift for someone. Also my card has been charged and I need the item ASAP I have been waiting very patiently for it.
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Mercari

Customer service issue
Reported by GetHuman2598643
Mar 26th, 2019 - a mon ago
I have an issue with Mercari too
Not resolved
Seen by 5 customers so far
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GetHuman2598643 started working on this issue
Mar 26th 6:27pm