I received my dr Dre Beats studio beats red and it’s waiting for a rating and there is...

GetHuman2596632's Refunds and returns issue with Mercari from March 2019

7552 similar
0 following
Help with my Mercari issue
First: share to improve GetHuman2596632's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2596632's next move: talk to Mercari when they open.
Mercari's call center is closed now. We will send GetHuman2596632 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman2596632 may need:
Name, Order number, Billing address, and Email address
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman2596632's own words
I received my dr Dre Beats studio beats red and it’s waiting for a rating and there is a rattle in the right ear piece and also the button is stuck inward. There is definitely something broken bc it’s staticky like a bad connection. I’d like to return my item and it keeps saying “This item doesn’t qualify for a return” This was not stated anywhere before purchase and this is an Easter gift. I’m hoping this isn’t true. I have talked up your sale site to anyone who uses eBay to switch and have said your just as fast as amazon and this is my first time I’ve ever had to return an item. I’m hoping you can help me
GetHuman2596632 did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman2596632 fixed the problem
We are waiting for GetHuman2596632 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2596632 fixes it.
This email address isn't valid


Refunds and returns issue
Reported by GetHuman2596632
Mar 26th, 2019 - a mon ago
I have an issue with Mercari too
Not resolved
Seen by 4 customers so far
Similar issue to 7552 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman2596632 started working on this issue
Mar 26th 2:36pm