I received my dr Dre Beats studio beats red and it’s waiting for a rating and there is...

GetHuman2596632's Refunds and returns issue with Mercari from March 2019

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If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman2596632's own words
I received my dr Dre Beats studio beats red and it’s waiting for a rating and there is a rattle in the right ear piece and also the button is stuck inward. There is definitely something broken bc it’s staticky like a bad connection. I’d like to return my item and it keeps saying “This item doesn’t qualify for a return” This was not stated anywhere before purchase and this is an Easter gift. I’m hoping this isn’t true. I have talked up your sale site to anyone who uses eBay to switch and have said your just as fast as amazon and this is my first time I’ve ever had to return an item. I’m hoping you can help me
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Mercari

Refunds and returns issue
Reported by GetHuman2596632
Mar 26th, 2019 - a mon ago
I have an issue with Mercari too
Not resolved
Seen by 4 customers so far
Similar issue to 7552 others
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Timeline
GetHuman2596632 started working on this issue
Mar 26th 2:36pm