Hi am Kulvir Kaur and my profile is on mercari as kgill and I sold one item Rowenta Pro...

GetHuman-kaurkulv's customer service issue with Mercari from March 2019

Help with my Mercari issue
The issue in GetHuman-kaurkulv's own words
Hi am Kulvir Kaur and my profile is on mercari as kgill and I sold one item Rowenta Pro Precision Steam Station to a customer but actually what happened before this one another customer bought Vintage Boho Multicolored Distressed Rug from me and I do not why she cancel the order but when I sold rowenta steam system that time by mistake I print out label of customer who bought rug and cancel order and I send another customers order to this customer by mistake from Texas who cancel order and steam station delivered to her all because of my fault and her name and address is HANNAH JOHNSON , **** state highway ***,Coleman,Texas ***** I sent by mistake to this customer but the order was for FABIO DASILVA, **** Shelby ln, cumming, Georgia *****-**** and I just want to request you can you please do something to solve my problem because I do not have any contact of that customer so you are the only way I can contact so please help me if possible I have tracking no and order already delivered to her in Texas. Please help me. Thank you *Kulvir Kaur

GetHuman-kaurkulv did not yet indicate what Mercari should do to make this right.

How GetHuman-kaurkulv fixed the problem
I sent order to wrong person and I contact her and she was happy to send back me the parcel that I sent bymistake to her . She is really nice person
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Customer service issue
Reported by GetHuman-kaurkulv
Mar 26th, 2019 - 4 years ago
GetHuman-kaurkulv shared how to fix
Seen by 7 customers so far
Similar issue to 7539 others
0 customers following this
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GetHuman-kaurkulv started working on this issue
Mar 26th, 2019 2:14am
GetHuman-kaurkulv confirmed the issue is fixed. Hooray!
Mar 26th, 2019 2:46am

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