Hello I’m new to the mercari selling but a couple weeks ago I sold a bling bag I paid o...

GetHuman2590067's customer service issue with Mercari from March 2019

4 views
 | 
7496 similar
 | 
0 following
Help with my Mercari issue
First: share to improve GetHuman2590067's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2590067's next move: talk to Mercari when they open.
Mercari's call center is closed now. We will send GetHuman2590067 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman2590067 may need:
Name, Order number, Billing address, and Email address
The issue in GetHuman2590067's own words
Hello I’m new to the mercari selling but a couple weeks ago I sold a bling bag I paid out of pocket for the shipping even tho I stated it was the buyers responsibity I thought it would be refunded when I got paid for the item I talked to customer support they explained how it works and they would have someone from the billing department see if they could refund for the shipping. Now I sold another item and it says that it was canceled by me but I didn’t cancel it and even shipped the item and it says it was delivered
GetHuman2590067 did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman2590067 fixed the problem
We are waiting for GetHuman2590067 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2590067 fixes it.
This email address isn't valid

Mercari

Customer service issue
Reported by GetHuman2590067
Mar 25th, 2019 - 4 mons ago
I have an issue with Mercari too
Not resolved
Seen by 4 customers so far
Similar issue to 7496 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman2590067 started working on this issue
Mar 25th 4:49pm