I was sent a beyond damaged laptop. The lady I got it from said she the only thing wron...
GetHuman-slayyman's customer service issue with Mercari from March 2019
4 views | 7365 similar | 0 following
Help with my Mercari issue
GetHuman-slayyman's next move: talk to Mercari again when they open.
Mercari's call center is closed now. We will send GetHuman-slayyman a reminder to call them when they open. Nothing to do for now but wait!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-slayyman's own words
I was sent a beyond damaged laptop. The lady I got it from said she the only thing wrong with it is that ur won’t turn on and the battery in the back sticks out but you can push it back in with a hammer. However when I recieved it there were more damages that she didn’t tell me when I asked her while we were chatting. *When you try to open up the screen the inside of the laptop where all the drives are open up with it and it go up to a ** degree angle which is dangerous because these old laptops get hot and if a little liquid or something metal falls in there the computer will be toast and blow and I may be executed cuz the laptop would be on my lap. *The seller never mention this. *And one of your people that email people, Pete was being completely bias and I know why because of how the lady is. She talks to men in a certain way to convince them to buy. But when I told her I don’t want to buy she went mad. She said she just shipped it. But then three hours later she asked me for the money so she can ship it when the app already said she shipped it the hour we were chatting. So I don’t know how she shipped it right away when I said I did not want it. *Any ways Pete thinks this lady gave all the info need and Pete is wrong. She didn’t tell me about the most important part, that the inside of the computer that’s used to build the computer would come up with the screen. This is extremely dangerous and if the computer explodes it can do serious damage. She left that out. *Also if dust and dirt get inside these hard drive it can damage it. She also left that out but Pete didn’t think they was important. He thought just cuz she mentioned that the back where the battery is sticks out and it won’t turn on that he closed the case on the first day I got it within a hour. He didn’t investigate. He just ask her question and told me send * pictures. How is * pictures gonna show him how that if the laptop gets too hot and and liquid gets on it and it explodes or if dust or dirt gets on it and the damages the inside. You can’t do that with * pics. U need to more than a hour to research and see what would happen if the inside of a laptop is open where the hard drives and motherboard is and your using it.
GetHuman-slayyman did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman-slayyman fixed the problem
We are waiting for GetHuman-slayyman to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Mercari customer problems.
GetHuman-slayyman indicated the issue is not fixed yet.
Mar 22nd, 2019 5:13am
Change of Address? Free Concierge.
Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!