Hello, I had sold my wedding dress on your app and the individual that purchased it fel...

GetHuman-jentacy's complaint issue with Mercari from March 2019

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The issue in GetHuman-jentacy's own words
Hello, I had sold my wedding dress on your app and the individual that purchased it felt that it wasn't the right fit. When she had requested it to be returned to me the first time, she didn't return it to me in a timely manner and the dress never came. The money that I was suppose to earn came to the other day through the app. I have spent most of it and sent it to my bank account. She is now requesting a return and I got an email that she will be getting a refund. How is she to get this money when she didn't return it the first time and I got paid for it a few days ago? Thank you
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Mercari

complaint issue
Reported by GetHuman-jentacy
Mar 29th, 2019 - 6 mons ago
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Timeline
GetHuman-jentacy started working on this issue
Mar 29th 8:49pm
GetHuman-jentacy indicated the issue is not fixed yet.
Mar 30th 12:54am
GetHuman-jentacy indicated the issue is not fixed yet.
Mar 30th 8:56pm