I know all sales are final, and that there won't be much that can be done to remedy the...

GetHuman2472708's customer service issue with Mercari from March 2019

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The issue in GetHuman2472708's own words
I know all sales are final, and that there won't be much that can be done to remedy the issue. But, I do believe an item I purchased may be a counterfeit Urban Decay eyeshadow palette. Upon further inspection, something seemed off. I e-mailed Urban Decay support team. If I do find out that it is in fact a counterfeit, would there be anything that can be done to prevent this seller from selling again? I will keep you updated when I get confirmation on the product in question. ***Thank you, **Heather Brimmer
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Mercari

Customer service issue
Reported by GetHuman2472708
Mar 13th, 2019 - 5 mons ago
I have an issue with Mercari too
Not resolved
Seen by 3 customers so far
Similar issue to 7036 others
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Timeline
GetHuman2472708 started working on this issue
Mar 13th 5:14pm