I sold a pair of shoes, upon delivery the lady says, "These shoes are really big on me...

GetHuman-tamralea's customer service issue with Mercari from March 2019

6 views
 | 
6979 similar
 | 
0 following
Help with my Mercari issue
First: share to improve GetHuman-tamralea's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-tamralea's next move: call Mercari.
The best way to get your problem resolved is to tap the button below to start calling Mercari. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-tamralea may need:
Name, Order number, Billing address, and Email address
The issue in GetHuman-tamralea's own words
I sold a pair of shoes, upon delivery the lady says, "These shoes are really big on me, it looks like they have been really dirty at one time and the purple is faded" ??????? Mercari is supposed to carefully review the case, look at the pics? I don't believe that happened, as the return was approved within a VERY few few minutes! Seemed to just be automatically approved. Then asked if I wanted the item back? Yes, I do. So am I paying for that shipping back???? I am livid. These are nice shoes as you can see in the pics, if you would LOOK, and the lady had NO grounds to return them. I believe her main issue was they didn't fit. They are the size as advertised. And you aren't supposed to approve on those grounds anyway. I am ready to collect my balance and leave, unless I get some answers. PS I spent $** to ship these to her, and who knows what it'll cost to get them back, but she's not keeping them! She is a seller - why can't you ask her to perhaps just realist them!!? when you look at the pic and the description, you will see what I am talking about. I am NOT a shady seller, as you can see from comments from buyers and all....THANK YOU.
GetHuman-tamralea did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman-tamralea fixed the problem
We are waiting for GetHuman-tamralea to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-tamralea fixes it.
This email address isn't valid

Mercari

Customer service issue
Reported by GetHuman-tamralea
Mar 12th, 2019 - 5 mons ago
I have an issue with Mercari too
Not resolved
Seen by 6 customers so far
Similar issue to 6979 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-tamralea started working on this issue
Mar 12th 6:59pm