I sold a pair of shoes, upon delivery the lady says, "These shoes are really big on me...

GetHuman-tamralea's customer service issue with Mercari from March 2019

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The issue in GetHuman-tamralea's own words
I sold a pair of shoes, upon delivery the lady says, "These shoes are really big on me, it looks like they have been really dirty at one time and the purple is faded" ??????? Mercari is supposed to carefully review the case, look at the pics? I don't believe that happened, as the return was approved within a VERY few few minutes! Seemed to just be automatically approved. Then asked if I wanted the item back? Yes, I do. So am I paying for that shipping back???? I am livid. These are nice shoes as you can see in the pics, if you would LOOK, and the lady had NO grounds to return them. I believe her main issue was they didn't fit. They are the size as advertised. And you aren't supposed to approve on those grounds anyway. I am ready to collect my balance and leave, unless I get some answers. PS I spent $** to ship these to her, and who knows what it'll cost to get them back, but she's not keeping them! She is a seller - why can't you ask her to perhaps just realist them!!? when you look at the pic and the description, you will see what I am talking about. I am NOT a shady seller, as you can see from comments from buyers and all....THANK YOU.
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Customer service issue
Reported by GetHuman-tamralea
Mar 12th, 2019 - 5 mons ago
I have an issue with Mercari too
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Seen by 6 customers so far
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GetHuman-tamralea started working on this issue
Mar 12th 6:59pm