I sold a $**** diamond ring that’s still in my name to someone for $***. They are now c...

GetHuman-acsimzyk's customer service issue with Mercari from March 2019

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The issue in GetHuman-acsimzyk's own words
I sold a $**** diamond ring that’s still in my name to someone for $***. They are now claiming they opened the package and the ring was missing. I told them to contact Mercari. He said he did. He sent me pictures of the box. It’s not the box I sent it in. I asked for a picture of the shipping label and he is refusing. I believe I’m being scammed. He didn’t tell Mercari the ring wasn’t there. He only claimed he never received his package. I believe he has the ring but is claiming he doesn’t. It’s a $**** asset in my name and I need answers on how this is going to be resolved bc the buyer is not complying.
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Customer service issue
Reported by GetHuman-acsimzyk
Mar 12th, 2019 - 5 mons ago
I have an issue with Mercari too
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Seen by 2 customers so far
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GetHuman-acsimzyk started working on this issue
Mar 12th 3:43am