Hello. I made my first purchase ever on Mercari. After * business days, I didn't receiv...

GetHuman2382861's customer service issue with Mercari from March 2019

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The issue in GetHuman2382861's own words
Hello. I made my first purchase ever on Mercari. After * business days, I didn't receive a shipping confirmation, so I contacted the seller. I received no response. I tried * more times to reach out, but nobody answered. I downloaded the app after purchasing and the item doesn't show up. When I click on the link within the purchase confirmation email, it says the order has been cancelled. My account was charged $**. Here is the info contained in the email:*Item Details **Name****** Atomic Roar Godzilla **ID**m*********** **Seller**Devin Brew **Payment Details **Item Price**$**.** **Shipping Fee**$*.** **Credits**-$*.** **Coupon**-$*.** **Balance**-$*.** **Total amount paid **$**.****Payment Method **PayPal
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Mercari

Customer service issue
Reported by GetHuman2382861
Mar 5th, 2019 - 8 mons ago
I have an issue with Mercari too
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Seen by 12 customers so far
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Timeline
GetHuman2382861 started working on this issue
Mar 5th 10:13pm