I purchased an iPhone X and I was aware that that it was iCloud locked but was told by...

GetHuman-kaylasua's customer service issue with Mercari from February 2019

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If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-kaylasua's own words
I purchased an iPhone X and I was aware that that it was iCloud locked but was told by the seller that I would be able to unlock the iCloud by going to apple and I called apple to be sure and they confirmed that when I went to an apple store that I would be able to unlock it but when I went to apple to get the phone unlocked they said they could not unlock the phone now I have phone that cannot be used I would like my refund and to send the phone back to the seller.
GetHuman-kaylasua did not yet indicate what Mercari should do to make this right.
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Mercari

Customer service issue
Reported by GetHuman-kaylasua
Feb 28th, 2019 - 3 mons ago
I have an issue with Mercari too
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Seen by 1 customer so far
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GetHuman-kaylasua started working on this issue
Feb 28th 1:07am