Hi mercari *I'm writing my concern about the customer service I received from your comp...

GetHuman2322477's customer service issue with Mercari from February 2019

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The issue in GetHuman2322477's own words
Hi mercari *I'm writing my concern about the customer service I received from your company. It's horrifying me to selling on your app ever again. I contacted the CS regarding the problem with the weight of my shipping I mistaken choosed * lb instead *lbs to help me cancel my transaction since I'm not able do so bc it will leave a marked on my review plus it's not fair to the buyer if they ended up paying extra cost shipping if item was delivered bc of seller error but your agent Rebecca who helped out stated mercari empowers seller to solved theirs own issue. What is the point to having a customer service for? She said I can cancel on my own without any issue the auto system will marked my review and I did refund buyer and relisted the item for buyer to purchase with same price but correct shipping a minute later I checked my review the the seller cancelled the transaction pops up on my review. I am so disappointed with your CS Rebecca by being imcomposianate to her customer. I'm loyalty on the app since **** so after this few sold item, I'm saying good bye to your app.
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Customer service issue
Reported by GetHuman2322477
Feb 28th, 2019 - 8 mons ago
I have an issue with Mercari too
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Seen by 4 customers so far
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GetHuman2322477 started working on this issue
Feb 28th 12:41am