I purchased a pair of sandals listed as "like new" *The sandals I received, were scuffe...

GetHuman2319543's customer service issue with Mercari from February 2019

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If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman2319543's own words
get a refund ... I purchased a pair of sandals listed as "like new" *The sandals I received, were scuffed at the tips near the toe part. *I contacted Mercari through a "technical support" option. (as there was no other way)*I was waiting on a response when they clearly marked by purchase as received, and paid the seller.
The seller got away with sending me a damaged pair of sandals
I would like my money back and the seller to be rated accordingly.
yes, i buy and sell merchandise
i messaged the seller and told her it was wrong what she did.
I have an issue with Mercari too
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Mercari

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Customer service issue
Reported by GetHuman2319543
Feb 27th, 2019 - 3 mons ago
I have an issue with Mercari too
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Seen by 2 customers so far
Similar issue to 6452 others
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Timeline
GetHuman2319543 started working on this issue
Feb 27th 7:20pm