When I picked up a package from my po box today the worker informed me that the package...

GetHuman-sznndrap's customer service issue with Mercari from February 2019

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If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-sznndrap's own words
When I picked up a package from my po box today the worker informed me that the package was leaking something bad from inside the box. I smelled the scent of the items I purchased. They said I could just deny the package and return to sender so thats what I did. I never opened it and now I’m unable to send Mercari pictures for a return. Will I get refunded when the package gets returned to the sender?
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Mercari

Customer service issue
Reported by GetHuman-sznndrap
Feb 22nd, 2019 - 7 mons ago
I have an issue with Mercari too
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Seen by 4 customers so far
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GetHuman-sznndrap started working on this issue
Feb 22nd 11:46pm