I had two items removed yesterday because they were prohibited. They were proactiv Pro...

GetHuman-kbcg's customer service issue with Mercari from February 2019

6240 similar
0 following
Help with my Mercari issue
First: share to improve GetHuman-kbcg's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-kbcg's next move: talk to Mercari when they open.
Mercari's call center is closed now. We will send GetHuman-kbcg a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-kbcg may need:
Name, Order number, Billing address, and Email address
The issue in GetHuman-kbcg's own words
I had two items removed yesterday because they were prohibited. They were proactiv Products. I had no idea they were prohibited. I had put on Rodin and Fields products in the past, found out those were prohibited. My question is why when I put something on that is prohibited it is flagged immediately, do you have Rodin and Fields products on your side that have been for sale more than nine days. Your site doesn’t seem to be running very fairly. If an item is prohibited, everyone that is trying to sell that item should be flagged immediately as well. * I took screenshots of such items....* I love your site and want to continue using it. I’d like for it to be ran Fairly though. * Thank you for your time.*Kimberly Baker
GetHuman-kbcg did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman-kbcg fixed the problem
We are waiting for GetHuman-kbcg to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-kbcg fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-kbcg
Feb 21st, 2019 - 7 mons ago
I have an issue with Mercari too
Not resolved
Seen by 5 customers so far
Similar issue to 6240 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-kbcg started working on this issue
Feb 21st 8:45pm