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Name, Order number, Billing address, and Email address
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman2233609's own words
I have been using Mercari for a few years now buying and selling and I recently purchased shoes for $**. The seller chose to use Fed Ex as the shipping method, well fed ex lost my package they said it was delivered to my doorstep and it never was they had opened it investigation for about a week and never found my shoes or anything saying that they were misplaced. I had already informed my seller that the shoes were never delivered to my door and also fed ex had told me to contact Mercari and receive my money back I had went into the health center multiple times saying I did not receive my package I would not read the item until I received my package. I was ignored multiple times and after a couple days automatically you guys took my money. My bank told me to re-contact you guys and get a refund because what is going on is not legal my money has been stolen from Mercari And I want my refund now.
GetHuman2233609 did not yet indicate what Mercari should do to make this right.
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