I have been using Mercari for a few years now buying and selling and I recently purchas...

GetHuman2233609's customer service issue with Mercari from February 2019

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The issue in GetHuman2233609's own words
I have been using Mercari for a few years now buying and selling and I recently purchased shoes for $**. The seller chose to use Fed Ex as the shipping method, well fed ex lost my package they said it was delivered to my doorstep and it never was they had opened it investigation for about a week and never found my shoes or anything saying that they were misplaced. I had already informed my seller that the shoes were never delivered to my door and also fed ex had told me to contact Mercari and receive my money back I had went into the health center multiple times saying I did not receive my package I would not read the item until I received my package. I was ignored multiple times and after a couple days automatically you guys took my money. My bank told me to re-contact you guys and get a refund because what is going on is not legal my money has been stolen from Mercari And I want my refund now.
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Mercari

Customer service issue
Reported by GetHuman2233609
Feb 18th, 2019 - 8 mons ago
I have an issue with Mercari too
Not resolved
Seen by 10 customers so far
Similar issue to 6104 others
1 customer following this
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Timeline
GetHuman2233609 started working on this issue
Feb 18th 4:46pm