A buyer stated that they received * huge cans of beans instead of the item they purchas...

GetHuman-portshad's customer service issue with Mercari from February 2019

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The issue in GetHuman-portshad's own words
A buyer stated that they received * huge cans of beans instead of the item they purchased. Buyer sent me message and I responded. Buyer also gave me their phone number and asked me to call but then deleted those from the thread. I did not call. I just told them to go them to go through the proper channel within mercari because I know the item they purchased was sent. Why would I not send the item knowing I cannot be paid until they rate me? I need help and not receiving much. This is very discouraging to the point where I may stop using mercari altogether.
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Mercari

Customer service issue
Reported by GetHuman-portshad
Feb 16th, 2019 - 8 mons ago
I have an issue with Mercari too
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Seen by 4 customers so far
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GetHuman-portshad started working on this issue
Feb 16th 1:01am