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Name, Order number, Billing address, and Email address
The issue in GetHuman-portshad's own words
A buyer stated that they received * huge cans of beans instead of the item they purchased. Buyer sent me message and I responded. Buyer also gave me their phone number and asked me to call but then deleted those from the thread. I did not call. I just told them to go them to go through the proper channel within mercari because I know the item they purchased was sent. Why would I not send the item knowing I cannot be paid until they rate me? I need help and not receiving much. This is very discouraging to the point where I may stop using mercari altogether.
GetHuman-portshad did not yet indicate what Mercari should do to make this right.
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