Before contacting them, items GetHuman-sawyerta may need:
Name, Order number, Billing address, and Email address
The issue in GetHuman-sawyerta's own words
Hi this is sawyer, I had recently purchased a pair of off white Jordan *’s, in the purchase info the seller guaranteed they were real, they had a StockX verification tag and showed their receipt of purchase from Nike. When I received the shoes they looked legit and brand new like they said... but I sent them to StockX and they went to verify them and told me they were fake. And I went to message the seller but they had deleted their account. I bought these shoes for $*** and they lied to me. If there is any way to reach the seller I want my refund for the shoes they claimed were real. Thank you for your time, Sawyer
GetHuman-sawyerta did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman-sawyerta fixed the problem
We are waiting for GetHuman-sawyerta to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Mercari customer problems.