Please call me at (***) ***-**** or email *****@***.com. I need to either return the chess set for a full refund or I would settle for a **% discount on the $** sale price. Since this is a vintage item, I assume that the two broken king pieces could not be replaced or repaired.

GetHuman2216984's customer service issue with Mercari from February 2019

5 views
 | 
6026 similar
 | 
0 following
Help with my Mercari issue
First: share to improve GetHuman2216984's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2216984's next move: talk to Mercari when they open.
Mercari's call center is closed now. We will send GetHuman2216984 a reminder to call them when they open. Nothing to do for now but wait!
The issue in GetHuman2216984's own words
Purchased a vintage handcrafted European Chess Set for $**.*Item ID: m************Arrived with parts broken off the crowns of both kings. Missing pieces were not in the shipping box.*Please contact me about refund or discount.*-- William S. Thomas
Return item for full refund or **% discount because item was broken.
New customer. Expected purchased item to be in good condition -- not broken.
I have an issue with Mercari too
How GetHuman2216984 fixed the problem
We are waiting for GetHuman2216984 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Mercari customer problems.
How do you receive payment on Mercari?How do I get a refund from Mercari?
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2216984 fixes it.
This email address isn't valid

Mercari

Customer service issue
Reported by GetHuman2216984
Feb 15th, 2019 - 8 mons ago
I have an issue with Mercari too
Not resolved
Seen by 5 customers so far
Similar issue to 6026 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name
Order number
Billing address
Email address
Timeline
GetHuman2216984 started working on this issue
Feb 15th 8:41pm