I made a order friday February *th and until February ** that night the order kept sayi...

GetHuman2215298's customer service issue with Mercari from February 2019

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The issue in GetHuman2215298's own words
I made a order friday February *th and until February ** that night the order kept saying awating item. I am not sure what exactly that meant but i took it as the item was not shipped yet. So i put in a cancel request. When i did that i still waited for the seller to respond to the request but never did so i got my money back. Now the seller is saying they are going to file a case on the order because they sent the items and the order was cancelled. I am not sure what to do about the situation. If it is true they sent it how do i send the items back? What all do i need to do?
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Customer service issue
Reported by GetHuman2215298
Feb 15th, 2019 - 8 mons ago
I have an issue with Mercari too
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Seen by 1 customer so far
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GetHuman2215298 started working on this issue
Feb 15th 5:32pm