I made a order friday February *th and until February ** that night the order kept sayi...

GetHuman2215298's customer service issue with Mercari from February 2019

1 view
 | 
6012 similar
 | 
0 following
Help with my Mercari issue
First: share to improve GetHuman2215298's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2215298's next move: talk to Mercari when they open.
Mercari's call center is closed now. We will send GetHuman2215298 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman2215298 may need:
Name, Order number, Billing address, and Email address
Top Tip from another customer
You cancel at anytime by just calling in. You will need to call in immediately or may need to wait for the item to be delivered to return it.
The issue in GetHuman2215298's own words
I made a order friday February *th and until February ** that night the order kept saying awating item. I am not sure what exactly that meant but i took it as the item was not shipped yet. So i put in a cancel request. When i did that i still waited for the seller to respond to the request but never did so i got my money back. Now the seller is saying they are going to file a case on the order because they sent the items and the order was cancelled. I am not sure what to do about the situation. If it is true they sent it how do i send the items back? What all do i need to do?
GetHuman2215298 did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman2215298 fixed the problem
We are waiting for GetHuman2215298 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Mercari customer problems.
How do you receive payment on Mercari?How do I get a refund from Mercari?
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2215298 fixes it.
This email address isn't valid

Mercari

Customer service issue
Reported by GetHuman2215298
Feb 15th, 2019 - 8 mons ago
I have an issue with Mercari too
Not resolved
Seen by 1 customer so far
Similar issue to 6012 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman2215298 started working on this issue
Feb 15th 5:32pm