I sold a ** lb weighted blanket to a lady for $**. I fell asleep and didn't add the tra...

GetHuman2190700's customer service issue with Mercari from February 2019

6 views | 5869 similar | 0 following
Help with my Mercari issue
First: share to improve GetHuman2190700's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2190700's next move: talk to Mercari when they open.
Mercari's call center is closed now. We will send GetHuman2190700 a reminder to call them when they open. Nothing to do for now but wait!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman2190700 may need:
Name, Order number, Billing address, and Email address
The issue in GetHuman2190700's own words
I sold a ** lb weighted blanket to a lady for $**. I fell asleep and didn't add the tracking number before the last day it was supposed to be shipped, however I did ship it and that can be seen by the tracking number. I just didn't add it on the website due to falling asleep. When I woke up I found that the customer had already canceled the order and I had already shipped out the blanket. When I contacted her with the tracking number she claimed it was the incorrect tracking number. When I sent her the confirmation from usps she said she would wait and see until the blanket arrived. now usps shows the blanket has arrived and she is saying they tried delivering it but no one was home. what should I do about either payment or getting the product back.

GetHuman2190700 did not yet indicate what Mercari should do to make this right.

How GetHuman2190700 fixed the problem

We are waiting for GetHuman2190700 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Mercari customer problems.
What Do I Do If My Mercari Order Was Lost or Damaged?What Do I Do If I Can't Contact a Seller on Mercari?How do you receive payment on Mercari?How do I get a refund from Mercari?
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2190700 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman2190700
Feb 12th, 2019 - 4 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 5869 others
0 customers following this


GetHuman2190700 started working on this issue
Feb 12th, 2019 3:51pm

Change of Address? Free Concierge.

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Talk to Us Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies