I sold a ** lb weighted blanket to a lady for $**. I fell asleep and didn't add the tra...

GetHuman2190700's customer service issue with Mercari from February 2019

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The issue in GetHuman2190700's own words
I sold a ** lb weighted blanket to a lady for $**. I fell asleep and didn't add the tracking number before the last day it was supposed to be shipped, however I did ship it and that can be seen by the tracking number. I just didn't add it on the website due to falling asleep. When I woke up I found that the customer had already canceled the order and I had already shipped out the blanket. When I contacted her with the tracking number she claimed it was the incorrect tracking number. When I sent her the confirmation from usps she said she would wait and see until the blanket arrived. now usps shows the blanket has arrived and she is saying they tried delivering it but no one was home. what should I do about either payment or getting the product back.

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Mercari

Customer service issue
Reported by GetHuman2190700
Feb 12th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 5869 others
0 customers following this

Timeline

GetHuman2190700 started working on this issue
Feb 12th, 2019 3:51pm

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