I ordered a Louise Vuitton wallet , from Tina Rosa that was on the Mercari website and...

GetHuman-kgeorg's customer service issue with Mercari from February 2019

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The issue in GetHuman-kgeorg's own words
I ordered a Louise Vuitton wallet , from Tina Rosa that was on the Mercari website and I was told from the seller that this wallet was new and authentic, I placed the order on ****** I ask was there any damaged at all to wallet and was it authentic and was told the wallet was Brand New no damage and that it was a authentic Louise Vuitton Wallet .I received it today and the wallet is damaged and is not authentic at all it has a small circle on it that looks like it could be paint along with the inside stitching coming apart the the zipper is tarnished along with inside scares the wallet doses not have the serial number in it . I want to return it for my full refund placed back on my credit card that I *spent which is ***.** . This is the first time that I have ever brought anything from this Mercari Website and this does not look good also I was having such a hard time trying to get on the website so I looked for a number a finally was able to speak to someone because I was very afraid that this was a scam.
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Mercari

Customer service issue
Reported by GetHuman-kgeorg
Feb 7th, 2019 - 4 mons ago
I have an issue with Mercari too
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GetHuman-kgeorg started working on this issue
Feb 7th 8:54pm