I can not initiate a return through the app because it says the item is not eligible fo...

GetHuman-kaseymur's customer service issue with Mercari from February 2019

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If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-kaseymur's own words
I can not initiate a return through the app because it says the item is not eligible for return. I purchased a hair straightener that was supposed to be a Tyme iron, but it is not a Tyme iron. It’s some off brand. Additionally, the item is damaged and unusable, although it was supposed to be in “like new” condition. I am not able to unclamp the prongs of the straightener. Since it is not actually a Tyme straightener as advertised, it’s of very cheap quality and when I try to unclamp the prongs, it feels like it will fall apart. I want to return the item for a full refund to include the cost of return shipping. **Item ID m***********
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Mercari

Customer service issue
Reported by GetHuman-kaseymur
Feb 7th, 2019 - 4 mons ago
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Timeline
GetHuman-kaseymur started working on this issue
Feb 7th 1:39am
GetHuman-kaseymur indicated the issue is not fixed yet.
Feb 7th 5:45am
GetHuman-kaseymur indicated the issue is not fixed yet.
Feb 7th 4:59pm