I was trying to gain access to my old account which I think might be locked, I have tri...

GetHuman-shashmi's customer service issue with Mercari from February 2019

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The issue in GetHuman-shashmi's own words
I was trying to gain access to my old account which I think might be locked, I have tried many times to set a new password and get back in but it still does not let me. It just says email or password invalid. I had made a new Mercari account but I couldn’t connect my debit card to it since it was already connected to an existing account. Therefore I had messaged support asking about that matter when they said I could get the account back. So they helping me and had already transferred my balance and told me to go ahead and try to log into it but it didnt work. I had already logged out so I couldn’t further see the messages from support. Could you guys please help me get back into my original account?
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Customer service issue
Reported by GetHuman-shashmi
Feb 6th, 2019 - 4 mons ago
I have an issue with Mercari too
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Seen by 2 customers so far
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GetHuman-shashmi started working on this issue
Feb 6th 8:22pm