I purchased a SpongeBob UNO set from SingleMomStudent as a gift. It was advertised as...

GetHuman2147197's customer service issue with Mercari from February 2019

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Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman2147197's own words
I purchased a SpongeBob UNO set from SingleMomStudent as a gift. It was advertised as a FULL and COMPLETE set. By the time the giftee opened the set and found out it was NOT full and complete, the Mercari system autorated the seller postively. I was left unable to request a refund*return. The seller was accommodating, but the system wouldn't let her issue a refund. Your terms of service clearly indicate that FALSE ADVERTISING will not be tolerated. This was a clear violation. I respectfully request a full refund for the item and the shipping charges.
GetHuman2147197 did not yet indicate what Mercari should do to make this right.
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Mercari

Customer service issue
Reported by GetHuman2147197
Feb 6th, 2019 - 3 mons ago
I have an issue with Mercari too
Not resolved
Seen by 15 customers so far
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Timeline
GetHuman2147197 started working on this issue
Feb 6th 4:32pm
GetHuman2147197 shared this issue with friends on Facebook
Feb 6th 4:33pm