I bought a hat on this app. The hat was a fake brand and it said women size and it was...

GetHuman2147123's customer service issue with Mercari from February 2019

1 view
5668 similar
0 following
Help with my Mercari issue
First: share to improve GetHuman2147123's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2147123's next move: talk to Mercari when they open.
Mercari's call center is closed now. We will send GetHuman2147123 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman2147123 may need:
Name, Order number, Billing address, and Email address
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman2147123's own words
I bought a hat on this app. The hat was a fake brand and it said women size and it was definitely a kids size. I wanted to return the hat and the app did not allow me to, which i was very upset about because I spent a lot of money on this hat. They said I can't return it because the pictures were how i got the hat. I then tried reselling the hat on my page because i was trying to make my money back and someone purchased it and complained about the same thing but they were able to return it.. so I am stuck with this product again and this is not fair at all.
GetHuman2147123 did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman2147123 fixed the problem
We are waiting for GetHuman2147123 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2147123 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman2147123
Feb 6th, 2019 - 4 mons ago
I have an issue with Mercari too
Not resolved
Seen by 1 customer so far
Similar issue to 5668 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman2147123 started working on this issue
Feb 6th 4:25pm