Good evening. I’m desperately trying to reach you wonderful folks at Mercari and plead...

GetHuman2103296's customer service issue with Mercari from February 2019

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Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman2103296's own words
Good evening. I’m desperately trying to reach you wonderful folks at Mercari and plead to you my case. I purchased a pair of Gucci sunglasses and in my excitement I went and completed transaction with a rating. I set my purchase in my room and decided to look them over more carefully and came to sad reality that they are counterfeit or un authentic. Please help me and tell me what I can do? I have a measly job where I make $*.** an hour and wanted to buy something nice for my first trip and am very saddened to have this happen. Thank you for your consideration.
GetHuman2103296 did not yet indicate what Mercari should do to make this right.
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Mercari

Customer service issue
Reported by GetHuman2103296
Feb 3rd, 2019 - 7 mons ago
I have an issue with Mercari too
Not resolved
Seen by 2 customers so far
Similar issue to 5571 others
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Timeline
GetHuman2103296 started working on this issue
Feb 3rd 4:03am