please help me

GetHuman-ljay_cla's customer service issue with Mercari from January 2019

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Help with my Mercari issue
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The issue in GetHuman-ljay_cla's own words
i sent * controllers ..* Artic camo ps* and * Forest camo ps* controllers and i put tracking * (**************************) on both packages by accident and the Forest camo controllerS TRACKING * SHOULD HAVE BEEN (**************************) But since both controllers have same tracking * the MERCARI SITE is only saying i sent * controller when i have RECEIPT that i sent both.. please help me considering i have proof via RECEIPT!!!!!!!!!!!! ... buyer bought * items from me and i accidently printed the same shipping label for both packages and already dropped them off and now the mercari site isnt reading that i sent both packages so please help me with what to do so i can be paid for my item?????? i Have the RECEIPT that shows i shipped both ITEMS WITH SAME TRACKING NUMBER FOR BOTH...PLEASE HELP.....?????
i want site to help get me paid since buyer is going to receive both!!!!
tried call mail center to see if they could locate packages...
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Mercari

forest camo ps* controller
Customer service issue
Reported by GetHuman-ljay_cla
Jan 26th, 2019 - 3 mons ago
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GetHuman-ljay_cla started working on this issue
Jan 26th 11:26am
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Jan 26th 11:47am