I purchased a textbook on *******. The FedEx tracking * ************ indicates that it...

GetHuman2042165's customer service issue with Mercari from January 2019

Help with my Mercari issue
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman2042165's own words
I purchased a textbook on *******. The FedEx tracking * ************ indicates that it was only received at a FedEx On Site location today ******* for pickup on the next business day, whenever that is. The following is provided from the FedEx tracking site pertaining to the shipment of the item purchased: *"Dropped off at FedEx OnSite-WALGREENS ******Package received after final location pickup has occurred. Scheduled for pickup next business day."*I am at a loss as to why indications that the item was shipped ** days ago and received by me ********** **:** PM, according to the Mercari platform. It appears to me that the seller has had difficulty in providing truth regarding her responsibility of shipment for this purchase as well as providing reasonable and timely delivery to me on my order. I would like this purchase cancelled and my money refunded immediately.
GetHuman2042165 did not yet indicate what Mercari should do to make this right.
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Mercari

Customer service issue
Reported by GetHuman2042165
Jan 26th, 2019 - 3 mons ago
I have an issue with Mercari too
Fixed
Seen by 3 customers so far
Similar issue to 5251 others
0 customers following this
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Timeline
GetHuman2042165 started working on this issue
Jan 26th 3:14am
GetHuman2042165 indicated the issue is not fixed yet.
Jan 26th 3:17am