Somehow my billing address ended up as my shipping address and it is incorrect. I have...

GetHuman2032991's customer service issue with Mercari from January 2019

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The issue in GetHuman2032991's own words
Somehow my billing address ended up as my shipping address and it is incorrect. I have received two packages and they're at the post office for me to pick up buy have a third package with the with the tracking number **** **** ** *** ***** six seven for ***** and I was wondering if that has been delivered or shipped yet. My first order I received the wrong package so how do I send that back and get the seller's address so I can get my refund?
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Mercari

Customer service issue
Reported by GetHuman2032991
Jan 24th, 2019 - 3 mons ago
I have an issue with Mercari too
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Seen by 2 customers so far
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Timeline
GetHuman2032991 started working on this issue
Jan 24th 9:09pm